We do not allow refunds/returns/exchanges, due to the nature of product. IF, the product arrives damaged, please contact us within 7 days. The supplier will replace your controller (you may have to pay to ship it back). WE at ROYALE CONTROLLERS strive to keep our customers happy, so, if you are unhappy with your order, we encourage you to contact us directly. Thank you for your purchase! Game On!
Also, please be aware...some game makers DO BLOCK the use of controllers being used with their games. WE can't control that, so we recommend that you check with each game company and find out. They change frequently.